FREQUENTLY ASKED QUESTIONS
Find answers to common questions about home care scheduling, EVV compliance, integrations, onboarding, and support.
General Overview
These questions provide a high-level overview of what home care scheduling software is and how it supports agency operations.
What is home care scheduling software?
Home care scheduling software helps home care agencies plan, manage, and track caregiver visits from a centralized system. It replaces manual scheduling and paper processes with real-time visibility into caregiver assignments and visit status.
Modern platforms also support mobile access, reporting, and compliance requirements such as Electronic Visit Verification (EVV), helping agencies deliver care reliably and efficiently.
Learn more about TeleTrack’s home care scheduling features.
Who is home care scheduling software designed for?
Home care scheduling software is designed for non-medical home care agencies of all sizes.
It supports agency owners, schedulers, administrators, compliance teams, and caregivers by simplifying scheduling, improving communication, and reducing administrative workload as agencies grow.
See how TeleTrack is built for agencies of all sizes and operational needs.
How does home care scheduling software work?
Agencies use home care scheduling software to assign caregivers based on availability, skills, and client needs. Schedules are managed centrally and updated in real time.
Caregivers access schedules and record visit activity through mobile tools, while administrators track visit completion, exceptions, and reporting for billing and compliance.
Explore how TeleTrack’s scheduling workflows support real-time updates.
Scheduling & Caregiver Experience
Learn how TeleTrack helps agencies manage daily schedules, reduce missed visits, and support caregivers in the field.
How does TeleTrack help reduce missed or late visits?
TeleTrack provides real-time scheduling visibility and automated alerts to help agencies address issues before visits are missed.
On the full scheduling version, agencies can configure text or email alerts for late or missed visits, allowing schedulers to respond quickly. Dashboard visibility also supports proactive schedule management throughout the day.
Automated alerts are available on the full scheduling version and are not included with Basic Plus or Lite scheduling.
Find out how TeleTrack’s scheduling alerts help agencies respond to visit issues.
Can caregivers access schedules and clock in using a mobile app?
Yes. Caregivers can view schedules, clock in and out, and record visit information using the TeleTrack mobile app.
The app supports offline clock-in and clock-out, allowing the caregiver to submit data once connectivity is restored. This ensures accurate visit records even when caregivers are in areas without service.
Explore the TeleTrack caregiver mobile app and scheduling tools.
EVV & Compliance
This section covers Electronic Visit Verification requirements and how TeleTrack helps agencies stay compliant with state and federal regulations.
What is Electronic Visit Verification (EVV)?
Electronic Visit Verification (EVV) is a federally mandated system that verifies home care services were delivered as scheduled.
EVV records key visit details such as the caregiver, client, date of service, time in and out, and verification method. Most states require EVV for Medicaid-funded personal care services.
Learn more about EVV compliance requirements for home care agencies.
How does TeleTrack support EVV compliance?
TeleTrack supports EVV compliance by capturing required visit data electronically and offering multiple verification methods.
Supported EVV methods include GPS, telephony (IVR), and FOB-based verification. The system helps agencies validate visits, manage exceptions, and maintain compliant records for audits and reporting.
See how TeleTrack’s EVV verification options support compliance workflows
Does TeleTrack integrate with state EVV aggregators?
Yes. TeleTrack integrates with EVV aggregators in multiple states and continues to expand coverage.
Currently supported states include California, Hawaii, Illinois, Iowa, Michigan, Missouri, Nebraska, North Carolina, North Dakota, Ohio, and Pennsylvania. Additional states are in progress. Agencies can contact TeleTrack to review current and upcoming integration options.
Request a demo to confirm current state EVV aggregator coverage and integration availability.
Integrations & Reporting
These questions explain how TeleTrack connects with billing, payroll, and reporting systems used by home care agencies.
Does TeleTrack integrate with billing and payroll systems?
Yes. TeleTrack offers flexible billing and payroll integrations to support different agency workflows.
Integrations include Universal Payroll exports, QuickBooks, Waystar, MO HealthNet (eMOMED), and Tapcheck. TeleTrack also integrates with workforce and training platforms such as FranConnect, Snagajob, Relias, PeopleMatter, and CareAcademy.
View TeleTrack’s integrations for billing, payroll, and workforce platforms.
What reports and data can I access for billing, audits, or payroll?
TeleTrack provides detailed reporting to support billing, payroll, and audits.
Reports include full EVV visit records, revenue and utilization analysis, pay and bill rate reporting, gross profit visibility, and payroll export data. These tools help agencies maintain transparency and prepare for audits with confidence.
Explore TeleTrack’s reporting and audit-ready documentation tools.
Onboarding & Support
Find information about implementation timelines, training resources, and ongoing support available with TeleTrack.
How long does it take to onboard TeleTrack?
Onboarding typically takes a few days to a couple of weeks, depending on agency size and setup complexity.
The TeleTrack team provides guided onboarding and support throughout the process to help agencies become operational quickly.
Learn more about TeleTrack’s onboarding and implementation process.
What training and support are included?
TeleTrack includes onboarding support, training guides, video tutorials, and a full online help library.
Agencies also receive ongoing updates and access to continuous training resources to support both new and existing staff.
Explore TeleTrack’s training resources and ongoing support options.
Pricing, Security & Growth
This section addresses pricing structure, data security, scalability, and options for seeing TeleTrack in action.
How is TeleTrack priced?
TeleTrack pricing is customized based on agency size, needs, and selected features.
Agencies can request a personalized quote and schedule a demo to review functionality and pricing options.
Request a demo to review pricing options tailored to your agency.
Is TeleTrack HIPAA-compliant and how is data secured?
Yes. TeleTrack uses HIPAA-compliant security practices to protect agency and client data.
Security measures include encryption, secure cloud infrastructure, and controlled access protocols designed to safeguard sensitive information.
Request a demo to review TeleTrack security practices and obtain documentation for vendor or compliance review.
Can TeleTrack scale as my agency grows?
Yes. TeleTrack is designed to support agencies ranging from a single client to hundreds of clients.
The platform scales with agency growth without requiring changes to core workflows or systems.
See how TeleTrack supports growing agencies and multi-location operations.
Is there a demo or guided walkthrough available?
Yes. TeleTrack offers demos and guided walkthroughs for agencies interested in learning more.
Demos provide an opportunity to review features, discuss workflows, and ask questions specific to your agency.
Request a demo to see TeleTrack in action.
