FREQUENTLY ASKED QUESTIONS

Scheduling Made Easy with TeleTrack

Spectrum TeleTrack is an all-in-one home care scheduling software solution designed to streamline operations for home care agencies. It enhances efficiency, reliability, and compliance while providing a seamless experience for caregivers and administrators.

What makes TeleTrack the right software for your business?

  • Since 1987, Spectrum Voice Technologies has led the way in home care software solutions.We have used our combined years of experience in the technology and Home Care industries to create scheduling software that is focused on making running your business a breeze. This allows you to focus on growing, instead of maintaining. Our experience, coupled with our competitive pricing and outstanding customer support, makes TeleTrack the right choice for you!
  • Our software is ideal for home care agencies of all sizes, from small startups to large enterprises, looking for an all-in-one solution to manage scheduling, compliance, and caregiver coordination.

What key features does Spectrum TeleTrack home care software offer?


Spectrum TeleTrack includes:

  • Caregiver Portal for real-time scheduling and task management
  • Electronic Visit Verification (EVV) Compliance
  • Mobile App with GPS Tracking for Caregivers
  • Billing and Payroll Integration
  • Automated Scheduling and Alerts
  • Real-Time Reporting & Analytics
  • HIPAA-Compliant Caregiver Communication Tools

Does TeleTrack support mobile access?
Yes! The Spectrum Teletrack mobile app allows caregivers to clock in and out, view schedules, and receive real-time updates. With offline clock-in features and GPS-enabled EVV tracking, our caregiver software ensures accountability and convenience from any location.

Can I integrate TeleTrack with other systems?
Absolutely. Spectrum TeleTrack is designed to integrate seamlessly with various third-party software, including billing platforms, payroll systems, CRM and caregiver training software.

Can TeleTrack scale with my agency’s growth?
Yes, our platform is designed to be scalable. Whether you’re managing a small team or a large enterprise, our software can grow with your agency, adapting to your evolving needs.

Click Here to view all TeleTrack features.

What support options are available?
We offer:

  • Step by step training with our team to get started
  • Training guides and video tutorials
  • Personalized onboarding assistance
  • Ongoing updates and enhancements

How long does onboarding take?
Onboarding typically takes a few days to a couple of weeks, depending on the complexity of your setup and agency size. Our team provides step-by-step guidance to ensure a smooth transition.

Do you provide ongoing training for new staff?
Yes! We offer continuous training resources, including on-demand webinars and updated training materials, to ensure your staff is always up to speed.

We are integrated wtih aggreator  programs in several states and are continuing to add more.

  • States we are fully integrated with: California, Hawaii, Illinois, Iowa, Michigan, Missouri, Nebraska, North Carolina, North Dakota, Ohio and Pennsylvania.
  • States that are coming soon: Arizona, Colorado, Georgia and Texas.
  • Don’t see your state listed? Ask us! We would be happy to work with you!

How much does Spectrum TeleTrack cost?
Our pricing is customized based on your agency’s size and specific needs. Whether you’re looking for home health care software, caregiver management tools, or a complete home care technology platform, Spectrum TeleTrack has a solution that fits. Contact us for a customized quote based on your business requirements.

Click Here to schedule a demo today!

Is Spectrum TeleTrack EVV-compliant?
Yes, our software ensures full compliance with state and federal Electronic Visit Verification (EVV) mandates, making it easier for agencies to meet regulatory requirements.

How does Spectrum TeleTrack protect my data?
We employ robust security measures, including encryption, secure cloud storage, and HIPAA-compliant protocols, to keep your agency’s and clients’ information safe. We help home care agencies meet federal and state EVV compliance requirements with confidence.

Does Spectrum TeleTrack help with regulatory changes?
Yes, our team continuously monitors industry regulations and updates the platform accordingly to keep your agency compliant with the latest requirements.

How does Spectrum TeleTrack improve operational efficiency?
Our software automates key processes like scheduling, billing, payroll, and compliance tracking, reducing manual tasks and administrative overhead, allowing agencies to focus more on providing quality care.